Adopted January,1 2010
1. Introduction
Formed in 1991, Transaero Airlines is a modern company that has assimilated Russian
aviation’s best practices and uses international standards in its operations on an ongoing basis.
The Management Through Quality concept based on ISO requirements proves that Transaero has selected the right means for developing its business and enhancing performance management.
2. Our Philosophy
At the core of Transaero’s corporate culture is a philosophy that sets priorities for every employee:
Customer | Safety | Stability | Innovation | Openness
Customer – The management of customer relationships is part of our business strategy and is aimed at creating, developing and strengthening customer relationships and enhancing customer satisfaction.
Safety – Designing, implementing and developing a management strategy, systems and methods, and appropriate processes to ensure that all our customers and our staff are confident that our operations meet a high standard of safety, and all service providers are subject to similar requirements.
Stability – Our foundation, reinforced by our experience, enable us to move forward.
Innovation – We are always one step ahead of the times. Our work is a benchmark for others to measure themselves against.
Openness – We are always open to working together. We are open to our customers, we are open to our suppliers, we are open to Russia, and we are open to the world.
3. Our Mission
Our mission is to be the leader in an ever-changing world.
Leadership is the ability to evaluate change and successfully manage our future by drawing on our experience.
4. Our Strategic Initiative
An airline for business and leisure - We create and offer to our customers an air transport service that meets a new standard of quality based on safety requirements, consumer requirements and current industry trends.
Our Strategic Priorities:
A Guarantee of Financial Stability
Financial stability is the result of company activities in every area that consider changes in external and internal environments. At the current stage of our operations, we place a special emphasis on expense optimization. Our major expenditures are related to the management of our aircraft fleet, which supports our main operating activities. An optimum aircraft fleet is the guarantee of our operating efficiency.
Optimization Criteria:
1. Sufficient aircraft numbers by type to support our commercial schedule and flight regularity;
2. Fleet fuel efficiency.
Ensuring Security
Flight safety and aviation security are the chief and obligatory requirements for the operation of an airline. Transaero Airlines is switching to active flight safety and security measures based upon the prevention of aviation accidents through risk management.
Satisfying Market Needs
Root network optimization is the allocation of the necessary and sufficient capacity to achieve the projected profitability of the air routes. We distribute aircraft types across the route network to satisfy consumer demand while optimizing expenditures across these routes.
Providing High-Tech Customer Services
Customer services are a means to establish mutually beneficial customer relationships and increase the airline product’s value for the customer. The application of advanced industrial technology for selling and providing services enables the customer to manage his time, and the airline, to streamline its customer interaction processes.
Highly Skilled, Loyal Personnel
Our goals and objectives would not be possible without employee engagement. We take a careful approach to staff selection with job specifications in mind and pay continuous attention to maintaining and upgrading the skills of our staff.
5. Transaero Airlines Policies
The Transaero Airlines Quality Assurance Policy lays down the strategic operating priorities of our company as a whole.
Our strategic priorities by operating area are set forth in our appropriate policies:
- Transaero Airlines Aviation Security Policy;
- Transaero Airlines Flight Safety Policy;
- Transaero Airlines Human Factors Policy;
- Transaero Airlines Human Resources Policy.
