Transaero Safety and Quality Policy

Adopted January,1 2010

1. Introduction

Formed in 1991, Transaero Airlines is a modern company that has assimilated Russian

aviation’s best practices and uses international standards in its operations on an ongoing basis.

The Management Through Quality concept based on ISO requirements proves that Transaero has selected the right means for developing its business and enhancing performance management.

2. Our Philosophy

At the core of Transaero’s corporate culture is a philosophy that sets priorities for every employee:

Customer | Safety | Stability | Innovation | Openness

Customer – The management of customer relationships is part of our business strategy and is aimed at creating, developing and strengthening customer relationships and enhancing customer satisfaction.

Safety – Designing, implementing and developing a management strategy, systems and methods, and appropriate processes to ensure that all our customers and our staff are confident that our operations meet a high standard of safety, and all service providers are subject to similar requirements.

Stability – Our foundation, reinforced by our experience, enable us to move forward.

Innovation – We are always one step ahead of the times. Our work is a benchmark for others to measure themselves against.

Openness – We are always open to working together. We are open to our customers, we are open to our suppliers, we are open to Russia, and we are open to the world.

3. Our Mission

Our mission is to be the leader in an ever-changing world.

Leadership is the ability to evaluate change and successfully manage our future by drawing on our experience.