Thank you for choosing “TRANSAERO Airlines” for your journey. To ensure your next trip with us to be most pleasant and comfortable we appreciate your comments about our service. Thank you for taking time to answer the following questions.

1. Where you prefer to get air tickets?

2. Estimate service at Transaero airlines sales office

Efficiency of service
Office interior
Stuff
Your comments and recomendations

3. Estimate our CALL CENTER services

Waiting time on the line
CALL CENTER stuff
Quality of the received information
Your comments and recomendations

4. Estimate Transaero airlines Web-site

Web-site design
Convenience of booking
Trust degree to online purchases
Online flight registration
Your comments and recomendations

5. Transaero airlines stuff in Domodedovo airport

Time spent on Check in (minutes)	05 10 15 20 25
Efficiency of Check in
Stuff
Ease of Kiosk self-registration
Business lounge services
Business lounge interior
The general estimation of Transaero airlines service quality in airport
Your comments and recomendations

6. Estimate comfort and service on-board

Hand luggage placing
Passenger armchair size and convenience
Aircraft interior
Entertainment on-board (Video, music, DVD)
The general flight conditions (noise, temperature, another)
Cleanliness in salon and toilet rooms
Your comments and recomendations

7. Estimate on-board service

Meeting and placing on-board
Meals
Choice of soft drinks
Choice of spirits
On-board press
Convenience and comfort level
Appearance of the personal
Attention and understanding of the personnel
General estimation of on-board service quality
Your comments and recomendations

Your personal information

8. Gender

9. Your age

10. Educational grade

11. Marital status

12. Sort of your employment

13. Occupation level

14. What is the goal of your travelling?

15. Who is paying for your trip?

16. Who you are travelling with?

17. What type of class you prefer to fly

18. Why did you choose Transaero for your journey?

19. How frequently are you flying?

20. Are you a participant of "TRANSAERO Privilege" club or "Corporate Club TRANSAERO"?

21. Will you recommend to take advantage of Transaero airlines services to your friends and acquaintances?

22. How would you wish to improve on-board service?

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