| Transaero Airlines contacts |
| Working field: |
Phone, e-mail: |
Service, working hours: |
Transaero Airlines Web-shop
Contact our online support on questions
of purchase and payment for your bookings
and send proposals for cooperation
in the field of e-commerce. |
internet@transaero.ru |
24/7
 Questions on buying tickets via the Site - Questions on the Site workflow
- Questions on payment via Site
- Questions on refund tickets
- Proposals for cooperation
|
"Transaero Privilege"
client support»
Learn about our special programs,
about points collecting and amenity |
In Moscow
+7 (495) 788-61 50
privilege@transaero.ru |
09:00-20:00
- Questions about “Transaero Privilege" program
- Questions on Co-branded programs
- Questions on terms of collecting points
and getting a reward |
Web check-in support
Direct to us questions
on check-in via Site |
+7 (495) 662 67 46
+7 (916) 359 84 89
tkne@transaero.ru |
24/7
- Questions on Web Check-in
- Questions on Web Check-in workflow
|
Baggage tracing group
Our experts will assist you
in searching your lost baggage |
+7 (495) 644 07 31
lostandfound@transaero.ru |
09:00-18:00
- Questions on searching lost baggage
- Questions on baggage tracing system
- Questions on baggage status
|
Group transportation
Special sale division
Direct your questions about
group transportation booking |
+7 (499) 270 43 21
groups@transaero.ru |
09:00-18:00
- Questions on group fares
- Questions on booking a group
|
Cargo transportation
Learn how to book cargo and
how to arrange its transportation at the airport |
+7 (495) 788 80 80
(booking) |
24/7
- Questions on cargo booking
- Questions on cargo execution
- Questions on payment for cargo
|
Providing information to passengers
Request written inquiery
(chargeable service) |
+7 (495) 788 80 80 |
- The fact of transportation
- The fact of booking/payment
- The cost of purchased transportation
- The distance (flying time)
- The fact and reason of flight delay
|
Press-office
For domestic and international media |
+7 (495) 937 84 77
pr@transaero.ru
intmedia@transaero.ru
(for international media) |
09:00-18:00
- Contact press-office
|
Agents help-desk
Consulting for Transaero Airlines
authorized agencies |
helpdesk@transaero.ru |
- Consulting on sale rules
- Consultiong on document exchange
- Consulting on rules of refund
- Consulting on “Rules of transportation"
|
Sales advertisement division
For advertising agencies |
reklama@transaero.ru
|
09:00-18:00
- Questions on coop advertising
|
Human resources department
For jobseekers |
+7 (495) 221 01 61
job@transaero.ru
|
09:00-18:00
- Information on vacancies
|
