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Useful contacts
Transaero Airlines contacts
Working field: Phone, e-mail: Service, working hours:
Transaero Airlines Web-shop

Contact our online support on questions
of purchase and payment for your bookings
and send proposals for cooperation
in the field of e-commerce.
internet@transaero.ru
24/7
  •  Questions on buying tickets via the Site
  •  Questions on the Site workflow
  •  Questions on payment via Site
  •  Questions on refund tickets
  •  Proposals for cooperation
"Transaero Privilege"
client support
»

Learn about our special programs,
about points collecting and amenity
In Moscow
+7 (495) 788-61 50
privilege@transaero.ru
09:00-20:00
  •  Questions about “Transaero Privilege" program
  •  Questions on Co-branded programs
  •  Questions on terms of collecting points
    and getting a reward
Web check-in support

Direct to us questions
on check-in via Site
+7 (495) 662 67 46
+7 (916) 359 84 89
tkne@transaero.ru
24/7
  •  Questions on Web Check-in
  •  Questions on Web Check-in workflow
Baggage tracing group

Our experts will assist you
in searching your lost baggage
+7 (495) 644 07 31
lostandfound@transaero.ru
09:00-18:00
  •  Questions on searching lost baggage
  •  Questions on baggage tracing system
  •  Questions on baggage status
Group transportation
Special sale division


Direct your questions about
group transportation booking
+7 (499) 270 43 21
groups@transaero.ru
09:00-18:00
  •  Questions on group fares
  •  Questions on booking a group
Cargo transportation

Learn how to book cargo and
how to arrange its transportation at the airport
+7 (495) 788 80 80
(booking)
24/7
  •  Questions on cargo booking
  •  Questions on cargo execution
  •  Questions on payment for cargo
Providing information to passengers

Request written inquiery
(chargeable service)
+7 (495) 788 80 80
  •  The fact of transportation
  •  The fact of booking/payment
  •  The cost of purchased transportation
  •  The distance (flying time)
  •  The fact and reason of flight delay
Press-office

For domestic and international media
+7 (495) 937 84 77
pr@transaero.ru
intmedia@transaero.ru
(for international media)
09:00-18:00
  •  Contact press-office
Agents help-desk

Consulting for Transaero Airlines
authorized agencies
helpdesk@transaero.ru
  •  Consulting on sale rules
  •  Consultiong on document exchange
  •  Consulting on rules of refund
  •  Consulting on “Rules of transportation"
Sales advertisement division

For advertising agencies

reklama@transaero.ru
09:00-18:00
  •  Questions on coop advertising
Human resources department

For jobseekers
+7 (495) 221 01 61
job@transaero.ru

09:00-18:00
  •  Information on vacancies

Our contacts

We draw your attention that the majority of Transaero Airlines divisions are located in Moscow and work from 9.00 to 18.00 of Moscow time.

Call Centre works 24/7.

Online customers support works 24/7 via e-mail.

  • +7 (495) 788 8080
  • 8 800 200 2376 (free)
    From Russia
  • 8 800 200 7470 (free)
    From the Far East
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