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Before the flight





Important information for passengers flying to/from the USA

Secure Flight Privacy Notice

The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available.

The data is transferred directly when purchasing tickets at ticket offices, through Service Information Center by calling +7 (495) 788-8080, 8-800-200-2376, or by e-mail internet@transaero.ru for passengers who purchase tickets through the Internet.

In addition the following information should be provided:

  • • Country of residence
  • • Complete first address during the stay in the U.S.:
  • - House
  • - Street
  • - City
  • - State
  • - Zip code

Failure to provide your full name, date of birth, and gender may result in denial of transportation or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

Rules for visa-free entry into the U.S.

Since January 2009 passengers entering the U.S. must register in the electronic system of ESTA. On March 20, 2010 Airlines will inspect registration in ESTA. Transportation will be prohibited for passengers, who are covered by the program Visa Waiver Program, which provides the possibility of visa-free entry, and which, starting in the U.S. did not receive permission in advance from the authorities of this country to enter. Registration is realizing in an electronic system for obtaining permits to enter the U.S. (ESTA). Passengers, who will be missing a visa or who were not registered in the ESTA will not be able to board a plane departing the U.S.

Detailed information on ESTA system

ESTA registration for visa-free entry into the U.S.

Registration in the ESTA requires payment 14 USD. Registration is valid for two years. It is recommended to register in advance in the system. It is also desirable during the trip to have a printout permission to enter the U.S. with you.

Register in ESTA

Full information can be found in our “Rules of Air Transportation" Download

Important information for passengers flying to/from Canada

General conditions of Carriage and Tariffs

The General Conditions of Carriage provide information on certain conditions that govern transportation on Transaero Airlines, e.g. check-in time limits, baggage acceptance, allowance and liability, accompanied minors, carriage of animals, refusal to accept and denied boarding compensation.

Transaero Airlines is required by law to publish its conditions of carriage on this website and to make its tariffs available for public inspection.

An air carrier's tariffs are the documents that contain its published fares, charges and related terms and conditions of carriage applicable to air services.

Title page

General conditions part 1

General conditions part 2

General conditions part 3

General conditions part 4

General conditions part 5

General conditions part 6

  • +7 (495) 788 8080
  • 8 800 200 2376 (free)
    From Russia
  • 8 800 200 7470 (free)
    From the Far East
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