- Ticket modifying is not available via web page, please contact Transaero call-centre
- There is an individual line for Business class and Imperial class passengers in Transaero call-center (press «1» in tone mode)
- For passengers of Business cabin and for the most of passengers of Premium Economy cabin changes are free of charge (depending on the availability of your class and in case of no additional restrictions) .
- For passengers of Touristic Economy cabin ticket changes are chargeable, the amount depends on the seats available on the moment of change.
- We recommend you to cancel your booking in advance, to avoid additional service charges.
- In case you do not have Ticket Sales Offices at your place, you can ask anybody to process change in the city where Ticket Sales Offices situated. Your presence is not required; any person can advise your ticket number and pay for change/reissue to get the ticket changed. Please pay attention that ticket number may differ from the origin number after change made.
*If ticket is a part of a tour package, then only Tour Company who issued your tour is able make changes in the ticket +7 (495) 788 80 80 Moscow (multichannel phone) 8 800 200 2376 Russia (Toll free number) 8 800 200 7470 Russia - Far East region(Toll free number) +1 877 747 1191 USA (Toll free number)
This error means the card you tried to use is not accepted by the payment system. We recommend contacting your bank to get detail/reason.
Additional information can be received if you contact internet@transaero.ru advising the first 6 digits and the last 4 digits of the card used for payment (format - 123456ХХХХХХ1234), card type and bank name/country.
